FAQ

WELCOME

I am happy to help you with any questions or problems you may have. Please don't hesitate to send me a line.
Courses
At this point I do not offer courses or education in any form.
Questions about my glazing
I recieve a LOT of mails and messages about my glazing. First of all, thank you for your interest! I has taken me years to refine my techniques and to develop my style. At this point I do not share glaze reciepies or offer any courses. Should I at one point start to offer this, I will announce it everywhere so you won't miss it :)
PAYMENT
Please submit payment immediateley upon completing checkout. You don't need a paypal account to use paypal, just click on the Paypal icon at the checkout and then choose your credit card preference.If you are having any issues with Paypal, please contact me and I will do my best to assist you in any way I can. 

SHIPPING
I will ship your order worldwide.
If you want another delivery address please let me know.
IMPORTANT note: Buyers are responsible for any and all Custom Charges, Taxes and Additional Postal Fees. 

DELIVERY TIME
Shipping should take about 2-3 weeks to US and overseas,1-2 weeks to Europe. Usually the items will arrive sooner . Sometimes there are some delays in the postal service during holidays. I cannot be responsible for them.

REFUNDS AND EXCHANGES
If you are not happy with your purchase, please let me know.
I offer a refund if you should not be happy with your purchase. Please let me know in a timely fashion regarding returns and I will do my best to make everything to your satisfaction. Customer is responsible for return shipping and all shipping charges are non-refundable.

Should misfortune be with us and an item breaks during transit I will cover all expenses - both shipping and the costs of the item(s) itself. Please provide me with a picture of the broken item and I will do everything to make it right. Sometimes they can be a little rough with the boxes during shipping and I take great care in wrapping the items carefully.
I offer gift wrapping for no additional costs. Just add a note when you buy your item.