FAQ

WELCOME

I am happy to help you with any questions or problems you may have. Please don't hesitate to send me a line.
Courses
At this point I do not offer courses or education in any form.
Questions about my glazing
I recieve a LOT of mails and messages about my glazing. First of all, thank you for your interest! I has taken me years to refine my techniques and to develop my style. At this point I do not share glaze reciepies or offer any courses. Should I at one point start to offer this, I will announce it everywhere so you won't miss it :)

SHIPPING
I will ship your order worldwide.
If you want another delivery address please let me know.
IMPORTANT note: Buyers are responsible for any and all Custom Charges, Taxes and Additional Postal Fees. 

DELIVERY TIME
Shipping should take about 2-3 weeks to US and overseas,1-2 weeks to Europe. Usually the items will arrive sooner . Sometimes there are some delays in the postal service during holidays. I cannot be responsible for them.

REFUNDS AND EXCHANGES
If you are not happy with your purchase, please let me know.
I offer a refund if you should not be happy with your purchase. Please let me know in a timely fashion regarding returns and I will do my best to make everything to your satisfaction. Customer is responsible for return shipping and all shipping charges are non-refundable.

Should misfortune be with us and an item breaks during transit I will cover all expenses - both shipping and the costs of the item(s) itself. Please provide me with a picture of the broken item and I will do everything to make it right. Sometimes they can be a little rough with the boxes during shipping and I take great care in wrapping the items carefully.
I offer gift wrapping for no additional costs. Just add a note when you buy your item.